FAQ

Shipping

Do you ship to the United States?
Yes. Shipping to the US is free and tracked.

How long does delivery take?
Orders are processed in 1 to 3 business days and usually arrive within 8 to 14 business days after shipping.

Will I get a tracking number?
Yes. You'll receive an email with your tracking number as soon as your order ships. Gift Set orders arrive in two packages, each with its own tracking number.

The comb

What's the difference between the Classic and the New Upgrade?
The Classic has 630nm red light and 3 massage modes. The New Upgrade adds green and blue light and gentle micro-current (EMS) for a deeper, tingling massage, plus a slightly longer battery life.

How do I use it?
Optionally add a few drops of oil or serum to the 6ml reservoir, choose your mode and glide the comb slowly over your scalp for 5 to 10 minutes.

How do I charge it?
With the included USB-C cable. A full charge takes about 2.5 to 3 hours.

Who should not use micro-current?
The New Upgrade's micro-current is not recommended for people with a pacemaker or other implanted electronic device, during pregnancy, or on broken or irritated skin. If you have a medical condition, please consult a healthcare professional first.

Is it a medical device?
No. Our products are personal care and relaxation products. They are not intended to diagnose, treat, cure or prevent any condition.

Returns

Can I return my order?
Yes. You have 30 days from delivery to request a return. Returns are free: contact us and we'll send you a prepaid label.

My item arrived damaged. What now?
Send us a photo or short video through our contact page and we'll send a free replacement or a full refund, whichever you prefer.

Still have a question? Contact us. We reply within 24 to 48 hours.