Refund policy

Last updated: October 18, 2026

We want you to love your Orlivia comb. If something isn't right, we're here to help.

30-day returns

You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused (or only lightly tried), in its original packaging, and with all its accessories.

Free returns

Returns are free. Contact us through our contact page with your order number and we'll send you a prepaid return label and simple instructions. Please don't send items back without contacting us first, as we won't be able to identify your return.

Damaged, defective or wrong item

If your comb arrives damaged, doesn't work, or isn't the model you ordered, contact us within 30 days of delivery with a photo or short video of the issue. You can choose between a free replacement or a full refund. You won't need to pay anything.

Refunds

Once your return is received and inspected (or your claim for a damaged item is approved), we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Exchanges

Want a different model or color? Request a return and place a new order, or contact us and we'll help you.

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a refund to the original payment method once the return is processed, and the gift giver will be notified.

Questions

Reach us anytime through our contact page. We reply within 24–48 hours, Monday to Friday.